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VAI Employment
VAI currently has 2 open positions.Visual Analytics, Inc. is an equal opportunity employer. |
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Software Support Engineers
Visual Analytics Inc. (VAI) is seeking several full-time Software Support Engineers to facilitate installation, configuration, and training of our advanced analytics and information sharing software suite. These individuals must be highly motivated, have great interpersonal skills, and be technically proficient, especially with databases (SQL).
You can help change the world - and make it a safer place for everyone. Our technologies represent the gold standard in enterprise-level analytics for organizations requiring the ability to integrate, access, and analyze any size and type of internal, shared, and/or public data stores. Our tools are delivering unprecedented results to the analytical community (intelligence and law enforcement) and satisfying the need for better and faster technologies for data analysis and investigative support around the globe.
Successful candidates will be offered specialized training to support our technologies and are expected to become proficient in all aspects of their installation, configuration, and use. Additionally, Software Support Engineers will provide training where required, troubleshooting, and on-site/remote support. This position requires travel within the continental U.S. (and potentially internationally), as needed, to meet customer and project requirements.
Esssential Duties, Responsibilities & Qualifications
Qualifications:
- Bachelors Degree
- U.S. citizenship or permanent residency
- Top Secret Clearance
- Minimum2 years experience in software support position(s)
- Willingness to travel required (based on client locations)
- 3+ years of experience in:
- Database systems design (schemas, indexes, optimizations)
- SQL syntax (for debugging) including JDBC/ODBC driver configuration
- Basic networking knowledge (TCP/IP, firewalls, routers, etc.)
- Programming logic (scripting, batch, regular expressions)
- Basic analytical exposure/experience
- UNIX exposure is a plus
- Experience in troubleshooting and resolving installation or application errors
- Experience with supporting/addressing customer training objectives
- Excellent interpersonal skills and the ability to effectively deal with customers
** Applicant must be willing to submit to a criminal background check.
Duties:
- Install & configure our products (VisuaLinks/DIG) in various customer environments
- Review client database schemas to understand structure and content
- Generate mappings to analytical models and info sharing protocols
- Customize tool parameters and settings to reflect client requirements
- Help end users operate system and analyze/share data
- Support installing software updates and patches
- Document any limitations, bugs, or issues encountered in client environment
- Conduct customer training as needed (on-site and/or at company headquarters)
- Maintain records of training activities, participant progress, and program effectiveness
- Provide on-site, post-installation customer support
- Communicate progress and status of client projects
This position requires a Top Secret clearance. U.S. citizenship or permanent residency is required.
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Senior Support Engineer
Visual Analytics Inc. (VAI) is seeking a full-time Software Support Engineer to facilitate installation, configuration, and training of our advanced analytics and information sharing software suite at a NY State Government office located in New York City (near Brooklyn Bridge). The individual must be highly motivated, have great interpersonal skills, and be technically proficient, especially with databases (SQL).
You can help change the world - and make it a safer place for everyone. Our technologies represent the gold standard in enterprise-level analytics for organizations requiring the ability to integrate, access, and analyze any size and type of internal, shared, and/or public data stores. Our tools are delivering unprecedented results to the analytical community (intelligence and law enforcement) and satisfying the need for better and faster technologies for data analysis and investigative support around the globe.
Successful candidates will be offered specialized training to support our technologies and are expected to become proficient in all aspects of their installation, configuration, and use. Additionally, the Software Support Engineer will provide training where required, troubleshooting, and on-site support.
Esssential Duties, Responsibilities & Qualifications
Qualifications:
- Bachelors Degree
- U.S. citizenship or permanent residency
- Minimum2 years experience in software support position(s)
- 3+ years of experience in:
- Database systems design (schemas, indexes, optimizations)
- SQL syntax (for debugging) including JDBC/ODBC driver configuration
- Basic networking knowledge (TCP/IP, firewalls, routers, etc.)
- Programming logic (scripting, batch, regular expressions)
- Basic analytical exposure/experience
- UNIX exposure is a plus
- Experience in troubleshooting and resolving installation or application errors
- Experience with supporting/addressing customer training objectives
- Excellent interpersonal skills and the ability to effectively deal with customers
** Applicant must be willing to submit to a criminal background check.
Duties:
- Install & configure our products (VisuaLinks/DIG) in the customer environment
- Review client database schemas to understand structure and content
- Generate mappings to analytical models and info sharing protocols
- Customize tool parameters and settings to reflect client requirements
- Help end users operate system and analyze/share data
- Support installing software updates and patches
- Document any limitations, bugs, or issues encountered in client environment
- Conduct customer training as needed (on-site)
- Maintain records of training activities, participant progress, and program effectiveness
- Provide on-site, post-installation customer support
- Communicate progress and status of client projects
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Why Visual Analytics?
There's never been a better time to join VAI. We're a dynamic and growing company with fantastic analytical and information sharing software applicable to a global market. We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, Company-Paid Holidays, Vacation, Personal and Sick Days, 401(k) Plan, Short/Long Term Disability Plans, and much more.
To be considered for this position, please send your resume to:
to us today.
Visual Analytics Inc. is an Equal Opportunity Employer.
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